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rhodium italy - italy car rental companies

rhodium italy depot information

Rhodium Italy Rental Terms for travel between 01-Feb-2016 and 31-Dec-2019

Rhodium is serviced by Goldcar.

Important : Supplier requires pre-purchase of fuel (compulsory charge upon collection). You will receive a full tank of fuel. You will be refunded the unused fuel excluding the operational and logistical costs.
 

Payment

An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance is payable directly to the supplier on arrival (along with any applicable vehicle security bond).


Included in the Price

Unlimited Mileage

The rental rates include Compulsory Automobile Cover and the Supplementary Civil Liability cover for the damage, involving third parties, arising from use and circulation of the vehicle.

CDW (Collision Damage Waiver) and Vehicle Theft coverage with Excess.

Not covered under the included cover:
Tires, Wheels, Rear view and side mirrors, Windows, Hubcaps, Taxi (transportation),
Towing costs, Locks, Battery, Motor, Undercarriage and Interior of car, Clutch, Replacement Keys, Copy of the key and delivery of the key to the closest Goldcar office, damage to oil sump, Catalytic convertor, Radiator, 500€ deposit if a replacement vehicle is needed and Re- pair Period. Please see more in the Optional Covers Section.

Airport Service Fee

Road Tax

VAT

Telephone assistance is free for every customer on weekdays between 09:00 and 18:30. There will be a service charge that will not exceed 30€ for contacting Roadside Assistance/S.O.S outside of these hours, unless the customer has selected the optional Relax Cover Package. (Please see the Optional Cover section for more information.)

Goldcar gives a 59 minute grace period for the drop-off of vehicles without any additional costs to the customers. Therefore, Goldcar permits customers to return their rental vehicles up to 59 minute later than the time stated on the rental contract.

The car hire contract may have a maximum duration of 28 days. After 28 days, a new contract is required (Please see the section Extensions of the Rental Period for more information).


Important Information

The following documents are necessary to be able to rent a vehicle: international driving license written in Roman letters (accompanied by the Driving License of their country) and a valid credit card. Italian customers can rent a vehicle with just the driving license. (Please see the section Payment Details for more information).

Fuel Systems
OPTION 1 (by default):
Flex Fuel SDR/QRS: The Quick Return System, (SDR in Spanish,) associated with this reservation is an agile system for returning the vehicle: it allows the customer to avoid unnecessary delays while returning the vehicle, last minute searches for service stations, or extra charges and penalties for refuelling errors. For this reason, the Quick Return System includes a full tank of fuel that doesn’t need to be returned full, it does away with the need for a check-in process to prove that the vehicle is topped up at the time it is returned, and it allows for flexibility in the return time. The cost of the Quick Return System must be paid on collection of the vehicle. It is determined based on the model of the hired vehicle and its fuel capacity, the price of fuel at collection and operational and logistical expenses. The Quick Return System includes the compensation for remaining fuel on return of the vehicle according to the eights marked by the fuel gauge, excluding from that compensation the amount related to operational and logistical costs.

IMPORTANT: the special current fuel policy for 3 days or less will disappear. Please, bear in mind that we will process a refund for the remaining fuel on return of the vehicle but excluding the amount related to operational and logistical costs.

The price of the Quick Return System can be found at this web address: www.goldcar.es/SDR. It is necessary that you provide the customers with this link (on your Website, your vouchers…etc.) so that there is transparency with the fuel prices.
As you are aware, one of the most important issues is the transparency of the prices with no hidden costs. According to legal experts in consumers rights consulted this new system complies completely with European legislation.

We calculate the price of the SDR according to the following calculation:
SDR = Vehicle Model (in liters) x Price(€/liter) + OLC
Vehicle Model (in liters): the capacity in liters of the fuel tank based on the model the customer receives
Price (€/liter): the calculation of the unit Price of the fuel, taking as reference the average
Price of the petrol stations in the Alicante Province (rentals with origin in Mainland & Baleares) and Gran Canaria (for rentals with origin in any of our offices in the Canaries) according
to the rates published in the Web of Industry, Energy and Tourism Ministry: Spain
(http://geoportal.mityc.es/hidrocarburos/eess/), Italy
(https://carburanti.sviluppoeconomico.gov.it/OssPrezzi/ricerca). The value used is the result of the average of the cheapest and the most expensive price available on the date consulted.
OLC: The necessary operational and logistical costs , the cost is associated to the concrete model of the vehicle provided 
We consider this new system to be very beneficial for the customers and both our companies as the customers´ satisfaction will be increased positively.
Please, take into account that this issue will be a huge advantage compared to the current Goldcar fuel system. Furthermore, we are sure we will reduce the amount of claims related to the current policy as well.
We suggest that you explain in your Website our new system in a different way highlighting the advantages the customer will have.

The main advantages for the SDR/QRS will be as follows:
-The vehicle is provided with a full tank
-It is not necessary to refill the tank before returning the vehicle
-Avoid unnecessary delays while returning the vehicle:
a. A check-in process is not necessary to prove the vehicle is topped up at the time it is returned
b. it is not necessary to look for a petrol station to refill the vehicle near to the drop off location
-Avoid refueling errors and the consequent costs as this is considered negligence
-Flexibility in the rental (in the offices where it is possible, the vehicle can be returned although the office is closed)
-Save money (the unused fuel is refunded)
-Comfort thanks to the automatic refund of fuel when the contract is finished

OPTION 2 (we need to know if you are interested in this option):
Full Fuel SDC/CRS: The Classic Return System, (SDC in Spanish and associated with a higher rate): this option includes a full tank of fuel and must be paid on collection of the vehicle. The price of fuel is determined based on the price of the petrol stations. This option implies that the customer has to return the vehicle full of fuel (all rental durations). It will be necessary that the customers show the petrol station receipt on return confirming they have refilled the tank. If the vehicle is not returned with a full tank, the refund of the amount paid will have a deduction equal to the value of the missing liters of fuel (according to the current petrol station prices) plus a penalization of 50€.
If you want to offer both the Flex Fuel as the Full option, you will have to define the Fuel option within the reservation.

OPTION 3 (ONLY AVAILABLE UPON COLLECTION, NOT BOOKABLE IN ADVANCE):
Prepaid Tank:
• What is the Prepaid Tank?
1. Customers pay for a full tank upon collection (the Logistical & Operational Costs are NOT added 
up to the fuel price; the Location Costs are added up to the fuel price*).
2. Customers can use all the fuel they need as they do not have to return the car with fuel.
3. We will not refund unused fuel.
*We remind you that the Location Costs are applied to reservations for any Spanish on-airport offices.

• How the Prepaid Tank works?
1. Customers who have reserved the Full Fuel system (Goldcar or Rhodium) can take the Prepaid Tank (not available for Flex Fuel bookings).
2. The bookings can be made through the system defining the fuel System: Full Fuel. Customers will be offered this additional option upon collection as this cannot be reserved in advance.
3. If customers are not interested in the Prepaid Tank, the Full Fuel system originally reserved will be maintained.
• What are the main advantages of the Prepaid Tank?
1. The Logistical & Operational Costs are NOT added up to the fuel price (you can check the fuel price on our Website https://www.goldcar.es/en/sdr/).
2. Customers do not have to worry about refueling the tank at the end of the rental, they do not have to look for a petrol station…etc.
3. As the car does not have to be returned full, we will not charge the fuel missing liters/penalization of 50€.

Diesel vehicles are available, normally at an additional charge of 2€ per day, but diesel vehicles can never be confirmed to the client before pick-up. If the client wants to hire a diesel car he should ask for it upon arrival.
 

Payment Details

It is possible to hire a car for a shorter rental period than one week, although the minimum rental is 3 days. This means that although it is possible to make a reservation for a period of less than 3 days (1 or 2 days), the cost for 1, 2 or 3 days is the same.
We accept credit cards to pay the costs of cars rental, fuel and other local extras. The main driver of the car rental contract must be the cardholder of one of the following valid credit cards: MasterCard and VISA.
It is possible to pay with one card (rental + fuel + extras) and leave the Excess with a different card (both cards must be in the name of the main driver on the rental agreement).
We do NOT accept payment by debit card, prepaid cards, EC-Karte, American Express, Postepay, Gift cards or Diners. Nor will accept payment in cash.

FOREIGN EXCHANGE RATE
All automatic refunds (unused fuel, deposit…etc.) are always made in Euro (even if the customer was originally charged in a different currency on collection) and consequently the customer will have to take responsibility for the possible expenses involved (bank commission charges…etc.).


Extras and Additional Charges

DIESEL:
Diesel vehicles are available at additional charge. (Please see Fuel section for more information.)
ADDITIONAL DRIVERS:
9€ (taxes included) per day with a Maximum charge of 126€ (taxes included) per driver. Maximum:
3 additional drivers per contract
BABY SEATS/BOOSTER SEATS/MAXI COSI:
7€ (taxes included) per day with a Maximum charge of 98€ (taxes included) 
Baby seats/Booster seats must be fitted by the parent or guardian. Our staff is not permitted to help with the fitting of these items. The customer will always be responsible for fitting the seat.
MINIMUM AGE REQUIRED/DRIVING LICENCE MINIMUM PERIOD:
Drivers must be 21 years and have held a valid driving license for a minimum of 12 months. Customers who are under the age of 25 will be able to drive our vehicles but they will have to pay a 
surcharge per rental. The customers who are 25 will not pay this surcharge. We took this decision given the high risk of accidents in customers of this age group. The customers who have held the driving license for less than 4 years will also have to pay a fee per rental. We will apply only one charge if the customer is under the age of 25 and has had a driving license less than 4 years.
 

MINIMUM AGE REQUIRED FEE:

MINIMUM AGE REQUIRED FEE:

CAR CATEGORIES

       

 MINIMUM AGE REQUIRED FEE:

N-T-V-LL-VV

 

30€ per day with a minimum charge
of 90€ (no maximum charge)

Rest of categories

 

12.95€ per day with a maximum charge
of 181.3€

DRIVING LICENCE MINIMUM PERIOD FEE:

CAR CATEGORIES

     

DRIVING LICENCE MINIMUM PERIOD FEE:

All Car Categories

 

10.5€ per day with a maximum charge
of 147€

GPS:

We have GPS available at many of our locations, although it cannot be reserved in advance. If the customer would like GPS, they must check the availability upon arrival at the pick-up location. The cost of GPS is 11.95€ per day with a maximum of 143.4€ per rental. It is necessary to leave a deposit of 90€ which will be refunded when the GPS is returned in good condition.

SNOW CHAINS:
All the vehicles rented in the offices below will have the snow chains inside the car (as required by the Italian Law).
Therefore, it will not be necessary that the customer requests this in advance and they will be free of charge.
OFFICES
Bologna
Pisa
Bergamo
Florence
Rome – Fiumicino
Rome – Ciampino
Milan – Malpensa
Milan – Linate
Treviso
Turin
Venice
Verona

With regards to the offices in Catania, Cagliari, Olbia & Palermo the vehicles will NOT have snow chains inside the car (they are not necessary in these locations) but in case a customer needs the snow chains to go up a mountain/volcano, it will be possible to request this when the customers collect the car (subject to availability and also free of charge).

SPECIAL CLEANING:
A charge up to 180€ will be applied if the returned car requires special cleaning.

ONE-WAYS:
One-way charges apply for all rental periods.
Please, see the spread sheets attached. The One way price depends on the location, car group and rental period.
International One-ways possible between:
Madrid Airport and Rome Fiumicino Airport & viceversa (see sheet attached for more info)
Lisbon Airport and Rome Fiumicino Airport & viceversa (see sheet attached for more info)

ACCIDENT ADMINISTRATION FEE:
We charge a 50€ administration fee to the clients when they are involved in an accident (File proceedings) and have NOT taken our Super Relax Cover.

DIVERTED FLIGHTS:
Changes in flight arrival destinations will incur a 60€ fee. If the flight is diverted and the customer collects the vehicle in a location different to the one reserved.

AFTER HOURS COLLECTION:
The after-hours collection has an additional local charge of 40€ per car (flight numbers are essential).
The after hour fee will also be applicable to the customers who arrive with a delayed flight and collect the vehicle after the opening times. The customer will have to claim this to the Airline Company.

FINES:
There will be a charge of 40€ for the administration of received traffic fines. We are obliged to provide the corresponding Authorities with the details of the customers who receive a fine during the hire period. This fee does not include the payment of the fine.
The customer must pay the fine directly to the corresponding Italian Authorities.

LOSS OF THE VEHICLE DOCUMENTS:
If a customer returns a vehicle and the vehicle documents are not in the car (after checking the car), we will proceed to charge this fee.
The cost of this fee will be as follows:
-Italy 105€ per vehicle

VEHICLE ABANDONED:
Customers who abandon Goldcar vehicles at any location other then the location agreed upon on the rental agreement will be responsible for the costs assumed by Goldcar Rental for the transport of the vehicle to the agreed upon drop-off location, as well as the corresponding daily rental charges and 40€ daily penalization fee.

TELEPHONE ASSISTANCE/SOS:
Telephone assistance is free for every customer on weekdays between 09:00 and 18:30. There will be a service charge that will not exceed 30€ for contacting Roadside Assistance/S.O.S outside of these hours, unless the customer has selected the optional Relax Cover Package. (Please see the Optional Cover section for more information.)

SUBSTITUITION VEHICLE:
In the case of accident or vehicle breakdown we will retain a new excess amount in order to provide a substitution vehicle. The deposit will not be necessary for any customers whom have purchased the optional Super Relax Cover Package.

EXPRESS /PRIORITY CHECK-IN SERVICE:
The customers, who purchase this service, will have the advantage of not having to wait to pick up the car. We will have a priority check-in desk for immediate pick-up.
The cost of this service is, between 20€ and 50€* in high season (VAT included) per booking. Please, take into account that this special service is limited to a certain number of bookings per hour in each location.
Once we have reached our limit of bookings requesting this service (8 pick ups per hour and location), it will not be possible to make any more bookings with Priority Check-in/Express service.
This means that the bookings will not be rejected. These bookings will be confirmed but the Priority Check-in/Express service will NOT be booked.
*High season periods: 01/07/16-30/09/16 & 20/12/16-03/01/17


Optional Covers

Travelling Outside of Italy
Goldcar vehicles rented in Italy are NOT allowed to travel outside of Italy.
Goldcar vehicles rented in Bari, Bergamo, Bologna, Pisa, Rome Ciampino, Rome Fiumicino, Milan Linate, Venice, Milan Malpensa, Treviso, Torino, Florence and Verona are allowed to travel to Switzerland, France, Croatia and Slovenia taking an Additional Cover at a cost of:
From 1 to 3 days: 40€ per vehicle
From 4 to 7 days: 60€ per vehicle
From 8 days onwards: 80€ per vehicle
The customers are always responsible for all the possible tolls, fees, fines…etc. which are compulsory to pay in Switzerland, France, Croatia and Slovenia (i.e. in Switzerland it is necessary to have a special tax sticker in the vehicle in order be able to drive in the highways. Normally this type of stickers can be bought in the border. Goldcar cannot assume this type of fees under any circumstances.
Please, take into account this will be applicable only to pick-ups in Italy.
It is NOT possible to travel to Switzerland, France, Croatia or Slovenia if the vehicle is rented in Catania, Cagliari, Olbia or Palermo.

Goldcar vehicles rented in our Cagliari and Olbia offices may travel to Travel to Corsica taking an Additional Cover of 9€* per day of the total rental period, with a minimum charge of 25€* and with a maximum charge of 90€*.
Goldcar vehicles rented in our Cagliari and Olbia offices may travel to Travel to Carloforte, Calasetta, Maddalena, Caprera, Asinara & Sant’Antioco at no extra cost.
Goldcar vehicles rented in any of our Italy locations can be taken to Sicily or Sardinia at no Extra cost.

Goldcar vehicles collected at Sicily Island can be taken to Sardinia Island at no Extra cost.

Goldcar vehicles collected at Sardinia Island can be taken to Sicily Island at no Extra cost.


Special Conditions & Covers

Excess

EXCESS TABLE - ITALY

CAR GROUPS

CUSTOMER LIABLITY

CUSTOMER LIABILITY IN CONFLICTIVE AREAS FOR THEFT & FIRE (IF CUSTOMER GOES TO CAMPANIA, PUGLIA OR PICK-UP IN AN OFFICE OF THESE AREAS) WITH OR WITHOUT SUPER RELAX COVER

CUSTOMER LIABILITY IN CONFLICTIVE AREAS FOR THEFT & FIRE (SICILY OR PICK-UP IN AN OFFICE OF THESE AREAS) WITH OR WITHOUT SUPER RELAX COVER

CUSTOMER LIABILITY IN CONFLICTIVE AREAS FOR THEFT & FIRE (SARDINIA OR PICK-UP IN AN OFFICE OF THESE AREAS) WITH OR WITHOUT SUPER RELAX COVER

AMOUNT WE BLOCK

X / XG / AA / 4A BB / CC / CG / S / M

1100 EXCESS

3.500,00

750,00

0,00

1.100

D / DE / DD / DG E / F / FF / L / LL / R/ T / TA N / V / VV

1400 EXCESS

3.500,00

750,00

0,00

1.400

G / GG / GW / I / J / JJ / K / O / P / PP / Q

2000 EXCESS

3.500,00

750,00

0,00

2.000

         

VAT included

Car Groups – The amount can vary depending on the car group.

 

Customer Liability – In event of Vehicle damages and/or theft (full vehicle or vehicle accessories), the customer will be liable up to the excess amount shown in this column. Customers will only be required to pay an additional amount in cases of negligence, unauthorized use of the vehicle, breach of the general terms & conditions, etc.

 

Customer Liability in conflictive areas (if customers go to Campania, Puglia, Sardinia & Sicily - Italy): In case of theft (full vehicle or vehicle accessories) or fire, the customer will be liable for the total Excess amount shown on this column. Customers will only be required to pay an additional amount in cases of negligence, unauthorized use of the vehicle, breach of the general terms & conditions, etc.

 

Amount to Block – This will be the amount to block (or charge in case of debit cards) as a guarantee although the full liability of the customer is always the amount shown in the previous columns. (Exception: Please remember that it is not possible to pay by debit card in Italy).

 

NEGLIGENCES

The use not permitted includes and is not limited to the following cases mentioned by way of example:
-Pushing or towing another vehicle.
-Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, etc.
-Driving on dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
-Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
-Negligent behaviour when the vehicle’s indicators show an alert that customers state are known to them when they sign the agreement.
-Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
-The transport of individuals or goods for which the customers receive direct or indirect payment.
-Sub-leasing the vehicle.
-Using the vehicle for unlawful activities.
-Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
-Manipulation of the speedometer. Customers must report any malfunction of the speedometer to Goldcar immediately.
-Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
-Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
-Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
-Driving the vehicle when tired, not feeling well and under the influence of alcohol, medicine or drugs.
-Reckless driving.
-Using the vehicle to give driving lessons under any circumstance and/or to teach special driving techniques.
-Driving against the traffic regulations.
-The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
-Driving a hired vehicle beyond the borders of continental Spain, and vehicles hired in the Balearic or Canary Islands that are not allowed to leave the island where they were hired unless they have express, written permission to do so and the relevant extra cover has been taken out.
-Continued use of the vehicle after the rental period has ended.
 

Last Minute Bookings

In all these offices will not be possible to reserve last minute bookings for the same day after 22:00 (and until the office is open in the morning again).
Please, take into account that this is only applicable to last minute bookings, you can still send bookings after 22:00 for other dates.


Last Minute Cancellations

Reservations can only be cancelled up to 4 hours prior to the start of the rental (after these 4 hours, it will not be possible to cancel the booking).


No-Show Bookings

We will invoice you the no-show bookings related to the bookings confirmed for special car groups.
We remind you that our special car groups are: 4A-E-DD-DE-DG-FF-G-GG-GW-L-LL-M-N-I-J-JJ-K-O-P-PP-Q-VVV.
IMPORTANT: Invoicing (twice a month). You can find the invoices for the No-show bookings in the
Agency Area/SAR (same procedure as the current one for your prepayment invoices: once you have received the usual email explaining that you can find your pending invoices in the Agency Area, you can find the no-show invoices in this Agency Area as well).
The amounts we will invoice you for the No-Show bookings will be as follows:
Rental from 1 to 3 days: 5€ (VAT included) per booking
Rental for 4 days: 6€ (VAT included) per booking
Rental for 5 days: 7€ (VAT included) per booking
Rental for 6 days: 8€ (VAT included) per booking
Rental for 7 days: 9€ (VAT included) per booking
Rental longer than 7 days: 10€ (VAT included) per booking
 

Goldcar Offices

We will only deliver Goldcar rental vehicles to customers at our offices. In no case will we make the delivery of our vehicles to any locations other than one of our offices.
IMPORTANT: Please send all last minute bookings (within 24 hours of pick-up), with pick-ups at our downtown offices, directly to the pick-up office.


Bank Holidays – Italy Offices

Our offices will close at 20:00 on Christmas Eve. No reservations with pick-up times after 20:00 will be accepted.
Our offices will close at 22:00 on New Year’s Eve. No reservations with pick-up times after 22:00 will be accepted.
 

Vehicle Availability

In the case a customer would prefer a diesel vehicle, they should communicate this at the moment they pick-up the vehicle (Please see the Fuel section for more information).
All vehicles will receive instant confirmation through the automatic booking system.
 

Extensions of the Rental Period

The customer must also travel in person to the closest Goldcar office in order to make the necessary adjustments to the rental contract. Rental periods cannot be extended by telephone. If for any reason the rental period cannot be extended, then the customer is obligated to return the rental Vehicle at the location, time and date agreed upon on the rental contract.
IMPORTANT: For all extensions of contracts we will apply the price according to the original booking date and not according to the date when the extension is made.
The extension cannot be sent as a new booking. It will always be an extension of an existing contract.
The car hire contract may have a maximum duration of 28 days. After 28 days, a new contract is required. When a customer needs a vehicle for a rental longer than 28 days, we will have the following option:
MAKE A NEW CONTRACT
-A new booking has to be made applying the rate at the time the booking is confirmed and according to the pick-up date of the new booking (it is NOT possible to use the rate applied to the previous booking/contract) 
-A new vehicle will be provided (the previous vehicle is returned)
-The local extras have to be paid again in the new contract (Additional drivers, Additional covers, Diesel…etc.)
-The fuel tank of the new contract/vehicle has to be paid
In the event the vehicle is returned later than the agreed rental drop-off time stated in the contract, the cover will no longer be valid and the customer will be responsible for paying a 40€ per day late fee. In addition to the corresponding late fees, the customer must also pay the daily rental rate. Customers who abandon Goldcar vehicles at any location other then the location agreed upon on the rental agreement will be responsible for the costs assumed by Goldcar Rental for the transport of the vehicle to the agreed upon drop-off location, as well as the corresponding daily rental charges and 40€ daily penalization fee.
 

Returning Vehicles Early

If a customer returns the vehicle earlier than the agreed upon drop-off date stated in the rental contract, Goldcar will not refund the customer for any unused days.
 

Customer Services

Grace Period
There is one hour grace period for the return of all rental vehicles. In the event the vehicle is returned later than 59 minute past the agreed rental drop-off time stated in the contract, the cover will no longer be valid and the customer will be responsible for paying a 40€ per day late fee. In addition to the corresponding late fees, the customer must also pay the daily rental rate.


Roadside Assistance/S.O.S

Goldcar is proud to have its very own Roadside Assistance Department.
We offer 24 hour roadside assistance for our clients. Telephone assistance is free for every customer on weekdays between 09:00-18:30. There will be a service charge that will not exceed 30€ for contacting Roadside Assistance outside of these hours, unless the customer has selected the optional Super Relax Cover.
To contact the S.O.S department:
Tel.: (+39) 0 689 970 585
S.O.S / Roadside Assistance must be notified within 48 hours if:
Theft: All thefts must be reported to the police and an original copy of the report must be obtained by the customer.
Accident: In case of accident or collision, the client must correctly fill out the provided form which can be found in the glove-box of the rental vehicle).
 

Translation

The translations of these general terms and conditions are for information purposes only and are not legally binding.    

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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