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sicily by car depot information

Sicily by Car Rental Terms for travel between 21-Nov-2014 and 31-Dec-2020

GENERAL RENTAL INFORMATION
Our rates include:
unlimited mileage (except when indicated differently), Vat, theft and damage penalty reductions, radio, road
tax, airport surcharge (for pick ups at airport locations), downtown surcharge (for pick ups at downtown
locations), preparation of the vehicle, registration fees.


Our rates do not include:
total elimination of Damage and Theft penalties, one way supplement, fuel, refuelling service charge, fuel,
fines, optional clauses (Car Protection Plus, Pai Plus, Super Gold Protection and Road Assistance Plus,
Prepaid Cleaning Service), extras, supplements, and additional service in case of fines, tolls, parking tickets,
and any other penalty or charge issued by the Authority related to the vehicle circulation, and anything not
expressly included.


IMPORTANT INFORMATION
Driving on unpaved roads is strictly forbidden. The vehicle must be dropped off during offices opening hours.
If customer returns the vehicle when our local office is closed, he will be held responsible for any damages
occurred to the car during the time between the vehicle has been parked and the opening of our office when
our local staff collect it. Moreover, an out of hour fee will be applied.
The maximum permitted length of a rental is of 26 days after which the customer must return to the pick up
office to close the rental agreement and open a new one.
For rentals from 27 days onwards the amounts and the T&C’s of the “Monthly” rate apply (please see the
relevant info displayed on the website). Specifically for the mileage, the “Monthly” rate states a limit of 3500
kms per month (30 days). A supplement will be charged for the extra mileage (please see the relevant info
displayed on the website).
If the rental period exceeds 30 days, you must complete the procedure and accept the obligations deriving
from article 94, paragraph 4 bis of the Italian Road Traffic Code, referring to the update of the Vehicles
National Register.
Sicily by Car is not responsible for anything that may occur in the event of non- compliance with these
obligations.


Minimum and maximum age:
For the rental of vehicle belonging to groups A/A1/A2/B/C/D//E1/E2/F/M1/S, the minimum driver’s age is
21 years provided that the payment of a daily supplement called “young driver” has been applied The cost
of the “young driver” supplement is of € 14,13 plus 16% apt/dt surcharge plus VAT. It is possible to rent
vehicle belonging to groups A/A2/B/C even though the driver is 19 years old, upon the payment of the
young driver fee € 21,20 + 16% tax + VAT per day. The drivers whose minimum age is of 23 years old can
rent the vehicles belonging to car groups A/A1/A2/B/C/D/E1/E2/F/M1/S without paying for the above
“young driver” supplement. For vehicles belonging to groups G/J/QW/N/N1/U/UW/SW and the driver
must be at least 25 years old. For all car groups, the maximum age permitted for all car groups is 80 years
old. For the rental of vehicle belonging to groups AF/BF/CF/EF the driver must be at least 25 years old.
The minimum driver’s age is 21 years provided that the payment of a daily supplement, “young driver”,
has been applied. The cost of the of € 14,13 plus 16% apt/dt surcharge plus VAT.

 

Required driving license validity + original ID document:
For the rental of vehicles belonging to groups A/A1/A2/B/C/D/E1/F/M1 the driver must have held a valid
driving license for at least 1 year. For the rental of vehicles belonging to all other groups, the driver must
have held a valid driving license for at least 3 years. Together with the driving license, the driver must be in
possession of an original and valid ID document. If even one of the two above requested documents it will
not be possible to deliver the booked vehicle.

 

Some further requirements for the driving license:
- the driver must always be in possession of the original driving license;
- the driving license must be valid upon pick up of vehicle and its expiry date must be later than the drop off
of vehicle;
- no cancellations and/or erasures must be present on the driving license;
- no amendments and/or adjustments are allowed unless they are certified (with date and stamp) by an
appropriate Authority;
- the driving license must report the driver's photo and signature,
- to drive in Italy, all driving licenses issued by countries member of the European Community are valid but
the driver must be in possession of a valid passport as well;
- as far as concerns all driving licenses issued by any country not member of the European Community, the
driver must be in possession (together with the driving license, of course) of a proper International Driving
Permission whose validity is of 1 year so it needs to be in regular course of validity;
- all driving licenses reporting non-latin characters (e.g. arabian, chinese, japanese, cyrillic and so on) are not
accepted unless they have been translated by the Embassy or Consulate in latin characters;
- in no cases military driving licenses, temporary driving licenses, copies of driving licenses are accepted.


Insurance:
Our rates are inclusive of a maximum of € 20.000.000,00 per single accident covering public liability,
animals and property.


Method of payment + Deposit on customer’s credit card
For the rental payment , the driver must be in possession of a valid non-electronic and non-prepaid business
credit card, registered under his name upon pick up of vehicle. In case of missing credit card with these
requirements, it will not be possible to enter the rental agreement and deliver the vehicle. Moreover, it is
necessary that the driver’s credit card has enough credit to cover the amount which will be frozen on it as a
warranty upon pick up of vehicle. We accept international American Express, Diner’s, Visa/Mastercard. No
cash deposit or cheques will be accepted.
In addition to the rental cost, Sicily by Car asks a precautionary deposit as a warranty through a preauthorization on the credit card.
The deposit is calculated as follows: rental cost (when not prepaid) + an amount (see the chart below) which
depends on the category of the chosen vehicle and the possible purchase of the additional discretionary
coverage “Car Protection Plus” or the additional discretionary coverage “Super Gold Protection”. The
deposit is a warranty for the payment of the rental cost (when not prepaid), as well as possible extra costs
deriving from the rental (ex. Damages, fuel).
The deposit is never meant as a limitation of the customer’s liability.
For more information regarding the deposit, please contact +39/ 091-6390111.


Deposit amount without Car Protection Plus
A1 – A – A2 – B – C – D  € 800,00
E1 – E2 – F – J - M1 -– N – N1 – QW - S  € 1000,00
G – U – GW – UW - SW  € 1.200,00

 

Deposit amount with Car Protection Plus
A1 – A – A2 – B – C – D € 200,00
E1 – E2 – F – J – N – N1 –QW – S  € 300,00
G – U – GW – UW - SW  € 400,00

 

DEPOSIT FOR GROUPS AF-BF-CF-EF
Deposit amount without Car Protection Plus Deposit amount with Car Protection Plus
AF-BF-CF-EF € 500,00

AF-BF-CF-EF € 200,00


Fuel and Refuelling Charge:
All vehicles are delivered with a full tank of fuel (unleaded gasoline or diesel). Should the vehicle be returned
without a full tank of fuel a charge of € 22,00 plus 16% apt/dt surcharge plus VAT for refuelling service
will be applied for each vehicle in addition to the cost of the missing fuel.


Out of hour fee:
All pick ups within 1 hour after the closing time will generate a charge of € 31,00 + 16% apt/dt surcharge +
VAT; all pick ups from 1 hour onwards after the closing time will generate a charge of € 70,00 + 16% apt/dt
surcharge + VAT. For all airport and downtown locations possibly closing between the AM and PM working
hours, any service during this closing time will not generate any extra charge. However, no out of hour
service is accepted after the evening closing time.
All out of hour pick ups and all out of hour drop offs in presence of a desk representative are on request
and subject to our confirmation.


Late returns:
For vehicle drop offs, a maximum tolerance of 59 minutes is allowed after which 1 extra day rental will be
charged.


ACCESSORIES
All accessories are optional and must be considered on request and subject to confirmation- except for what
follows concerning snow chains.


• SNOW CHAINS :
We inform all our customers that from 15th November 2017 until 15th April 2018 in much of central and
northern Italy and in some areas of Central and South Italy (including the islands), where required by special
ordinances, the use of snow tires or snow chains is mandatory.
For details of the local areas / roads affected by this obligation, please see the website www.poliziadistato.it.
Please note that in the same period the car picked up at the rental stations in Piedmont, Liguria, Lombardy,
Veneto, Friuli Venezia Giulia, Emilia Romagna, Tuscany, Marche, Umbria and the Abruzzi, if not equipped
with snow tires, will be provided to the customer already equipped with chains (cost included in the total
rental price), except if the customer decided to deselect the option when booking on the website or to decline,
in case of a different reservation procedure.
When picking up the car, the customer will be asked to confirm the renunciation by signing a declaration
stating that he/she already owns snow chains suitable to the rented vehicle or that he/she is won’t drive on
the streets affected by the Public Authority ordinance. The rental price will be adjusted excluding the snow
chains mandatory option.
For rentals in all other regions, the chains will have to be mandatorily required by the customer, in the case
of driving in roads affected by the above-mentioned regulation.
In this circumstance, snow chains will be available at the following prices:
CAR GROUPS COST + 16% APT/DT SURCHARGE + V.A.T.
A/A1/A2/B/C/D/E1/F/S/QW/M1 € 35,00
E2/G/J/N/N1/U/SWAF/BF/CF/EF € 70,00


The access to the site www.maps.google.it will facilitate the customer in identifying the streets of his route.
• BABY SEAT:
CAR GROUPS COST + 16% APT/DT SURCHARGE + V.A.T.
ALL CAR GROUPS € 34,00


• SKI RACK:
CAR GROUPS COST + 16% APT/DT SURCHARGE + V.A.T.
ALL CAR GROUPS € 34,00


• KIT FOR DUMPER - TRUCK
Including: tarp, ven belt and projected singns
CAR GROUPS               DAILY  COST + 16% APT/DT SURCHARGE + V.A.T. 
CF                                   € 24,00


• GPS:
It is possible to request the GPS Navigation System when booking the vehicle.
Customer must return the GPS to our local office staff and only when the office is open. It is not allowed
returning the GPS when the office is closed.
The relevant GPS surcharge, to be paid upon pick up of the vehicle, is of € 3,53 plus 16% apt/dt surcharge
plus V.A.T. per day. At the desk the customer will be asked a deposit of € 50,00 V.A.T. and taxes included.
One way charge for GPS will be applied when returning the GPS in an office different from the pick up
office. “One way for GPS” costs € 14,13 plus 16% apt/dt surcharge plus V.A.T.
In case of theft and/or damage and/or loss regarding the GPS, a full declaration of the facts will have to be
handed out to the local office and a penalty of € 180,00 plus V.A.T. will be applied. In case of loss of the
GPS cable and/or loss of GPS bag and/or loss of GPS windshield holder, a penalty of € 25,00 plus 16% apt/dt
surcharge plus V.A.T. will be applied for each lost item.
In one of the above cases, customer must leave a complete written report to be handed out to the drop off
location.


• WI-FI MOBILE:
Wi-Fi Mobile is a pocket wireless router with link capacity on the move via USB wire or via WiFi. It is
possible to connect up to 8 devices simultaneously in wireless mode on the whole national territory, up to
21,6 Mbps downstream and up to 5,76 Mbps upstream. Battery life is up to 5 hours and can be recharged via
USB cable or car charger. The daily fee is of € 3,53 + apt/dt surcharge + V.A.T.


Applicable penalties:
- theft and/or loss and/or damage of the router: € 150,00 + VAT;
- theft and/or loss and/or damage of the SIM device card: € 50,00 + VAT;
- theft and/or loss and /or damage of the USB wire: € 7,00 + VAT;
- theft and/or loss and/or damage of the car charger: € 7,00 + VAT;


One way rentals fee:
For the drop off of vehicle in a location different from the pick up one within Italy Mainland, within Sicily,
within Sardinia and between Italy Mainland and Sicily and vice versa, the following fee will be charged: €
50,00 plus 16% apt/dt surcharge plus VAT. The one way fee for all rentals involving Sardinia (from Sardinia
to Italy Mainland and vice versa and from Sardinia to Sicily and vice versa) is of € 287,50 plus 16% apt/dt
surcharge plus VAT.


For the rental of the groups AF/BF/CF/EF the dropoff station must be the same as the pickup station.

 

Extra drivers:
For each additional driver, a supplement of € 6,18 plus 16% apt/dt surcharge plus VAT per day must be paid
locally upon pick up of the vehicle. A maximum of 3 drivers (including the main driver) is allowed per rental.

 

Oil and Maintenance:
Any expenses for engine oil will be reimbursed upon delivery of a regular receipt made out to Sicily by Car
S.p.A. No other types of expenses will be reimbursed without prior authorisation from our desk staff.

 

PRIORITY CHECK IN
Customers who want to skip the ordinary queue and get the car quickly can choose for the “Priority
Check In” service at the cost of € 7,07 + Airport/downtown charges + VAT (to be paid locally). In this
case, the reservation must contain the following details: exact customer’s name and surname (which
must be the same reported on the driving license); driving license number; driving license date and
place of issue; driving license date of expiry; a valid and regularly reachable phone contact.


Type of vehicle:
Although Auto Europa – Sicily by Car S.p.A. endeavours to deliver the vehicle requested by the client, a
specific car model cannot always be guaranteed. In the case that the booked car group is not available, another
vehicle of a higher category will be delivered without any extra charge.


Fines, highway tolls and parking tickets payment:
All fines issued further to a violation of the Street Code and/or missing tolls and/or parking tickets issued
during the rental period will be notified to the customer. Moreover, client will be charged on his credit card
for a supplement of € 50,00 plus VAT as additional services in case of fines, tolls, parking tickets, and any
other penalty or charge issued by the Authority related to the vehicle circulation.


No Show:
In case client does not pick the vehicle up within 2 hours from the original pick up time reported on the
reservation, the vehicle may no longer be available at his arrival unless he has communicated, when booking,
the arrival flight number and a working and regularly contactable mobile phone.


24 Hours Assistance in Italy
In case of accident in Italy, client must contact our 24 hours Assistance at the toll free number 800 - 069837
or 0039 15 2559656 (from mobile phones). The tow truck service will collect the vehicle and will move it to
the nearest Auto Europa – Sicily by Car S.p.A. office for the replacement.
In case of any damage causing the breakdown of the vehicle, as per the article 1588 of the Civil Code, the
Customer will be charged for the tow truck service fee of € 160,00 + VAT, except in case he has subscribed
the optional “Road Assistance Plus” clause.
If, after having requested a tow truck, the vehicles is not towed away, either by choice or by fact related to
the Renter. This latter will be charged with 50% of towing service expenses.


24 Hours Assistance Abroad
In case of an accident abroad (only in the countries where our cars can be driven into) client must contact
our 24 hours Assistance at 0039 015 2559656. The tow track will pick the vehicle up and will take it to the
nearest repair station. Auto Europa – Sicily by Car S.p.A. will consider together with the customer the most
suitable way to return to Italy.
In case of any damage causing the breakdown of the vehicle, as per the article 1588 of the Civil Code, the
Customer will be charged for the tow truck service fee of € 300,00 + € 1,00 per Km + VAT, except in case
he has subscribed the optional “Road Assistance Plus” clause. If, after having requested a tow truck, the
vehicles is not towed away, either by choice or by fact related to the Renter. This latter will be charged with
50% of towing service expenses.


Cross border information:
Our vehicles can be driven to the following countries: Italy, Portugal, Spain, Andorra, the Vatican City,
Republic of San Marino, The Principality of Monaco, France, England, Scotland, Wales, Ireland, Northern
Ireland, Belgium, Holland, Luxembourg, Liechtenstein, Germany, Switzerland, Austria, Denmark, Norway,
Sweden, Finland, Slovenia and Croatia.
It is strictly forbidden to drive the vehicles in a country other than the above listed.
In case of theft and/or accident and/or damage of any kind occurred in the above mentioned non-authorised
countries , the driver will be held totally responsible for any event even if he has undersigned the Car
Protection Plus and/or Pai Plus or Super Gold Protection clauses and is obliged to hand out a written and
detailed report regarding the event anyway.


Check Out sheet:
The customer is obliged to check carefully the conditions of the vehicle before leaving the parking area
Should the client notice any difference regarding the conditions of the vehicle upon signing the rental
agreement, he must immediately inform the desk staff. The customer will not be able to complain about any
difference on the conditions of the vehicle he will notice after signing the rental agreement and the Check
Out sheet and after the delivery of the vehicle as he will be deemed the only responsible about them. Any
complaint arising for such matters will not be accepted.


It is absolutely forbidden driving on unpaved roads. Customer is totally responsible for any damages
occurred to the vehicle due to driving on unpaved roads, even in case of subscription of Car Protection Plus
and/or Pai Plus or Super Gold Protection.


Pets on board:
No pets on board of the rented vehicle are accepted, except guide dogs.
CUSTOMER’S RESPONSIBILITY IN CASE OF DAMAGES AND THEFT OF THE RENTED VEHICLE

 

MAXIMUM CHARGES (TLW/CDW PENALTIES)
Theft/Fire penalty : in case of theft/fire, customer will be responsible for the here below TLW penalty up
to the maximum charge, determined considering the category of the rented vehicle. For car groups AF-BFCF- EF, although the coverages have been purchased, the TLW penalty is never completely eliminated, but
only reduced. (see the charts below)
Car Groups     Amount plus VAT
A/A1/A2/B/C/ € 1.400,00
D/E1/E2/F/J/N/N1/S/M1/QW € 1.600,00
G/GW/U/UW/SW € 2.500,00

 

TLW Penalty Non-waivable amount
AF-BF- CF- EF AF-BF- CF -EF
€ 3.000,00 plus VAT € 1.000,00 plus VAT


Damage Penalty: in case of damages occurred to the vehicle, customer will be responsible for the here
below CDW penalty up to the maximum charge, determined considering the category of the rented vehicle.
For car groups AF-BF- CF- EF, although the coverages have been purchased, the CDW penalty is never
completely eliminated, but only reduced. (see the charts below)


Car Groups Amount plus VAT
A/A1/A2/B/C/ € 900,00
D/E1/E2/F/J/N/N1/S/M1/QW € 1.200,00
G/GW/U/UW/SW € 2.200,00.

 

CDW Penalty               Non-waivable amount
AF-BF- CF- EF             AF-BF- CF- EF
€ 2.500,00 plus VAT     € 1.000,00 plus VAT


The penalties for theft/fire and/or damage are considered per single event. In accordance with the provisions
of art. 1588 Civil Code, the Customer undertakes to indemnify the Lessor for any damage, for any reason
occurred to the vehicle, unless he can prove that the damage happened for reasons not attributable to the
Customer himself.


The rental agreement contains specific information about the rules regarding the responsibility in using the
vehicle. Among these pieces of information, it is particularly important the compliance to the rules about the
correct and diligent use of the rented vehicle (such as avoiding to drive the vehicle on unpaved roads and
sticking to the usual rules of attention and maintenance) as well as the compliance to the traffic rules. In case
of any default or breach of such rules, the customer will be deemed the only responsible for any damage
occurred, even if Car Protection Plus and/or Pai Plus or Super Gold Protection have been subscribed. In the
light of this, for further details, all customers are kindly invited to go through the current General Conditions
carefully. We also remind that, in addition to the circumstance clearly stated by law, the reduction / reduction
of liability will be not effective in case of malice or gross negligence, as per the article 1229 of the Civil
Code.


Damages caused by vegetation:
Customer will be liable for any damages caused to the vehicle due to vegetation, even if has subscribed the
Car Protection Plus and/or Pai Plus or Super Gold Protection clauses, as this can be considered his negligence
to drive the car in the countryside or in places where the vegetation can cause scratches and damages to the
vehicle.


New damages on the vehicle
If new damages not pre-existing upon pick up are found when checking the vehicle in (drop off), these are
quantified sticking to the SBC Damages Table and to the criteria explained on the relevant Explanatory Sheet
(both can be consulted on the website www.autoeuropa.it and are handed out as a hard copy to the Customer
when entering the rental agreement. All damages not reported on the SBC Damages Table will be quantified
by appropriate damage report issued on the basis of the Car Manufacturers’ pricelist.
In case of damage or theft (total or partial) occurred to the rented vehicle, client will be liable to pay for an
inclusive amount of € 50,00 plus VAT as addititional service.


Procedure in case of accident:
In case of accident, with or without third party, a written and detailed declaration must be handed out
according to the rules established by law. In case of accident with a third party, it is absolutely necessary to
report registration number, insurance company details, name and surname of the driver and of all possible
witnesses, name and surname of the owner of the vehicle (which can be found on the car papers). Such pieces
of information are necessary.
If new damages (not pre-existing upon pick up) are found when checking the vehicle in (drop off) and if
these are not covered by the clauses reducing and/or eliminating Customer’s liability (Car Protection Plus
and/or Pai Plus or Super Gold Protection clauses), the procedure will be the following:


• in case of a damage included in the SBC “Damages Table”, the drop off location identifies the damage
immediately and jointly with the Customer, quantifies it and proceeds with charging the relevant
amount on his credit card;


• in case of a damage not included in the SBC “Damages Table”, once it has been identified jointly with
the Customer, the drop off location freezes, by way of caution, an amount on his credit card without
charging it and waiting for the damage is quantified by an appropriate damage report. Once the
damage report has been issued, Customer will be sent a communication with the documents showing
the damage and the relevant quantification. As 5 days have gone by after this communication, the
amount quantified by the damage expert will be charged;


• in all cases where it is not possible to identify the damage jointly with the Customer (for any cause
due to him) Sicily by Car S.p.A. – Auto Europa freezes an amount on his credit card by way of caution
without charging it and proceeds with the quantification of the damage either by the SBC Damages
Table or by a damage expert. Customer will then be sent a communication with the documents
showing the damage and the relevant quantification. As 5 days have gone by after this communication,
the amount quantified by the damage expert will be charged;


• Customer can dispute the damage and/or its quantification. In such cases, Sicily by Car – Auto Europa
takes Customer’s reasons and gives feedback for them. It Customer’s dispute is met, no charge will
be made or a refund will be made if the damage has already been charged. If Customer’s dispute is
received within 5 days after the communication sent to him and containing the charge notice, the file
will be temporarily kept in stand-by and no charge will be made until all checks have been completed.


In case Customer reports a claim for accident not caused by him (Accident Report Form –CID- with
Customer’s signature only), Sicily by Car S.p.A. – Auto Europa will charge him, by way of caution, an
amount quantified by the SBC Damages Table or by an appropriate damage report (in case of damages not
included in the SBC Damages table) waiting for the file to be completed by the Insurance Company.
In case of insurance compensation, this will be deducted from the amount charged to the Customer. If the
damage caused by the accident is attributed to the Customer, then he will also be charged for the damage
report cost (in case this has been issued) and for the postal fees.
Only in case a Customer who reports a claim not caused by him hands out also an Accident Report Form –
CID- signed by the third party, then he will not be charged for the amount contractually stated as damage
responsibility. If the third party’s insurance company does not pay the damage because the here above form
(CID) results incomplete, inadequate, or the accident results being in contributory negligence or passive, the
amount of the damage caused to our vehicle up to a maximum of the damage penalty contractually stated
will be claimed by Sicily by Car S.p.A. – Auto Europa.
The Damage Report Form –CID- signed by the third party must be always handed out even if the damages
are covered by the subscription of the optional clauses for limitation and/or elimination of liability (Car
Protection Plus and/or Pai Plus or Super Gold Protection).


Road Assistance Plus:
The subscription of this optional clause when entering the rental agreement exempts the Customer from
paying the tow truck service expenses, provided that the need of the tow truck service is not caused by some
event due to malice or negligence. The “Road Assistance Plus” clause eliminates in any case the liability for
the tow truck service in case of out of power battery, freezing fuel, wrong/unclean refuelling, loss of keys
or forgetting them inside the vehicle.
The “Road Assistance Plus” is not purchasable for the rental of vehicle belonging to CF
The “Road Assistance Plus” clause has the following costs:
• € 2,50 plus16% apt/dt surcharge plus VAT per day for all car groups up to a maximum of 10 days
(even for rentals longer than 10 days but less than 30 days;
• for monthly rentals (30 days), € 35,00 plus16% apt/dt surcharge plus VAT for all car groups. Any
extension will be calculated on the basis of the monthly cost divided by the actual number of rental
days;
• for the week-end rate, € 2,50 plus16% apt/dt surcharge plus VAT per day for all car groups.


PREPAID CLEANING SERVICE
Subscribing the Prepaid Cleaning Service, the Customer is not liable for extraordinary cleaning.
The cost of clause, for all car groups is of € 10,00 plus VAT


Complaints:
Any complaints must be received by our main office within 20 days after the completion of the rental
agreement.


Exclusive relevant Court:
Both parties agree that any legal action arising from the rental agreement will be brought exclusively before
the relevant Court sitting in Palermo.This provision shall not apply, however, to customers who qualify as
consumers pursuant to art. 3, co. 1, letter. a) of Legislative Decree 6 September 2005, no. 206 (so-called
Consumer Code), in which case the Court of the place of residence or domicile of choice of the Renter will
be competent. The rental agreement is governed by the Italian law, therefore, any dispute or legal action
regarding the rental agreement, the Italian Law will be exclusively applied before any Authority or Court.
Notice! Rates and conditions subject to change without prior notice.


CONDITIONS FOR THE ON LINE PAYMENT
For the on-line payment the following conditions are valid. For anything not expressly indicated, the above
general information apply.


CREDIT CARD:
Customer must pay the amount of the rental by credit card upon completion of the reservation authorising
Auto Europa - Sicily by Car S.p.A. to the charge of the amount reported on the prepaid voucher. Upon pick
up of vehicle, customer must be in possession of a valid, non-electronic and non-prepaid credit card with
embossed numbers and registered under his name. In case this is missing, the rental agreement will not be
entered and the vehicle not delivered.


It is important to highlight that upon car pick up, the Customer is obliged to leave a precautionary deposit
through his credit card. The deposit is determined considering the category of the chosen vehicle and the
possible purchase of the additional discretionary coverage “Car Protection Plus” or the additional
discretionary coverage “Super Gold Protection”. (see the charts above in the paragraph “Method of payment
+ Deposit on customer’s credit card”.


Therefore, it is necessary that the credit card has enough money availability to cover the amount which will
be frozen upon entering the rental agreement. If the customer is not in possession of a valid credit card or if
it has not enough availability for the deposit amount to be frozen, then a maximum penalty will apply as
follows:
 € 200,00 for car groups A, A1, A2, B, C, D, F, J, M1, S;
 € 500,00 for car groups E1, E2, G, GW, N, N1, U, UW, QW, SW.


To be refunded for any amount in excess other than the above penalty, customer must send his request by email at prenotazioni@sbc.it.


CANCELLATIONS:
To cancel the reservation, customer must contact our call center either by phone (toll free number within
Italy: 800-334440; 0039 091 6390111 from abroad) and by e-mail at prenotazioni@sbc.it without any penalty
provided that the reservation is cancelled up to 72 hours prior to the start of the rental, then a maximum
penalty will apply as follows:
 € 200,00 for car groups A, A1, A2, B, C, D, F, J, M1, S;
 € 500,00 for car groups E1, E2, G, GW, N, N1, U, UW, QW, SW.
To be refunded for any amount in excess other than the above penalty, customer will have to send his request
by e-mail at prenotazioni@sbc.it.


AMENDMENTS:
No amendments to the reservation can be made.


CHARGES OF EXTRAS:
All charges relevant to extras and/or supplements signed for upon pick up of vehicle or occurred during the
rental will be applied on the credit card left by customer as a warranty.


NO SHOW:
In case of no show of the vehicle within 2 hours after the pick up time reported on the reservation, the vehicle
may no longer be available at the desk, unless he has informed the pick up location staff in advance about
any delay even if he has added the arrival flight number and a contact number. In case of no show customer
is not entitled to any refund. However, the Renter has the right to give evidence as per the article 1588 of the
Civil Code


EXTENSION OF RENTALS:
All extensions of prepaid rentals will be charged locally at our “Speciale Web” official rate.


DAYS NOT USED:
Days not used are not refundable as the rate meant for the prepaid reservations is lower than the one meant
for all reservations to be paid locally upon pick up of vehicle.


REQUEST OF REFUND:
Any requests of refund must be made by e-mail at prenotazioni@sbc.it.
Notice! Rates and conditions subject to change without prior notice.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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